There are a number of ways in which you can contact the hosting company whose services you’re using, but the one that you’ll always find no matter which company you choose is a ticketing system. This is the least complicated method of communication for different reasons. If no customer service technician is available at the moment and they are all occupied, a phone call may not be replied to, but a ticket will always be received. On top of that, you can copy & paste large pieces of information without having to worry about typos, and in case a specific problem requires more time to be solved or a number of responses need to be exchanged, all the information will be in the very same place, so either party can always see the comments provided by the other one. The negative side of using tickets to contact your web hosting provider is that they’re usually separate from the web hosting platform, which goes to say that if you need to supply information or to follow instructions, you will have to use at least two different admin dashboards and this number might rise if you want to manage multiple domain names. Moreover, a lot of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Hosting

With a hosting from our company, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you are browsing through your website files or editing various settings. The ticketing system is being monitored 24/7 by our tech support staff members and the response time is no more than 60 minutes, but it seldom takes more than 20 minutes to receive support. In stark contrast to certain web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request info in relation to any billing or technical issue. Moreover, you can read a collection of educative articles, which will help you handle the most common obstacles on your own.