One-Hour Response Guarantee
Know a lot more about the 1-hour response time guarantee and how you, as the customer, can benefit from it.
If you ever encounter a problem with your website and are incapable of resolving it yourself, ask the web hosting company’s help desk staff to help you bring the website back online. A fast solution would be the perfect scenario, but a lot of companies reply within twenty four hours or even more, particularly if you are doing business with a hosting reseller. Even if the problem can be easily resolved, your site may not work satisfactorily or it may not be accessible whatsoever for an extended time period, so you may lose potential clients as it’s highly unlikely that anybody would eagerly come back to a website that’s broken. Thus, you have to make certain not only that you can touch base with your hosting company, but also that they can reply and help you in a timely fashion. If a web app update doesn’t go as planned or if you erase something unintentionally, for instance, the site must be restored speedily in order to prevent lengthened inaccessibility.
One-Hour Response Guarantee in Hosting
Our hosting plans come bundled with a one-hour reply guarantee, so no matter what inquiry or predicament you may have, we’ll always be there to help you out. Actually, it rarely takes more than 30 minutes to get a problem fixed or a question answered, and this is valid for both technical and sales matters. Our technical support staff representatives will be at your service 24/7, even on official holidays and weekends, which goes to say that you’ll obtain swift assistance at all times. We realize exactly how invaluable time can be, so by the time we reply to your ticket or e-mail, we’ll have probed into the issue and, if we haven’t sorted it out, we’ll provide you with more information about what you have to do on your end – if the case requires it. With our support services, you can be sure that there will be somebody to assist you immediately, no matter what time of day or night it is.