Find out what exactly phone support includes within the web hosting community.
Despite the fact that this is not the keyaspect to recognize a dependable hosting supplier from a bad one or a reseller from a real provider, having the option to call and talk with a live person is a sign that you are not using the services of a one-person service provider and that you'll be able to get in touch with somebody whenever you're in need of help. The telephone support for hosting services may vary from general to expert, so the problems that can be resolved through a phone call vary depending on the specific service provider. In the general case, these matters are more basic and include billing or 1st level tech issues since more complex issues generally need a support ticket where both you and the system administrators can track what is going on with a given issue. Nevertheless, the option to call your supplier can save you a lot of time and efforts for the numerous tiny problems that may eventually appear when you manage your website hosting account.
Phone Support in Hosting
In case you decide to take advantage of one of our hosting plans, you will be able to contact our customer support crew via phone for 14 hrs every day. We can help you select the proper package for your sites since we realize that it is better to discuss such matters with a live person. In case you already have an account, we're able to assist you with any sales/billing questions as well as general issues, even with some technical situations that do not need a lot of time or escalation to an administrator as it will be more convenient to open a support ticket for time-consuming problems and have all the correspondence in a single place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you will be able to call the one you prefer and speak with our agents.