The presence of the customer and tech support that a hosting company provides will tell you a lot about the services that they provide too. If you can use only emails and tickets, you have most probably found a reseller not the actual website hosting provider. If this is the case, you will probably have to wait for several days so as to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to consult with the actual hosting company for additional help. If the provider offers various means of communication with fast response time which are available anytime, they are almost certainly the top provider, not just a reseller. Therefore you will take advantage of timely assistance and top-notch support as they will have immediate access to the servers where your account will be created. Regardless of the trouble - sales or technical, it is always better to be able to communicate with your website hosting company directly via your preferred way of communication.
24/7 Customer Support in Hosting
All of our hosting plans include 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our web hosting services before you make a purchase or you are a current customer and you have a question or a issue, you will be able to contact us anytime, which includes weekends and holidays. We have many channels to get in touch with us - several telephone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical matters or any issues which need additional time to analyze and resolve. In contrast to many other web hosting providers, our trouble tickets come with a guaranteed maximum response time of only 1 hour, so whatever the problem is, it'll be resolved timely and you won't waste days to have something fixed.