Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a one–hour response time guarantee for each ticket or e–mail that you submit to our customer support team. We’ll rapidly respond to all standard queries and forward right away the matter to our server admins in case additional assistance is needed. If you order the Optional Admin Services package, we’ll carry out any of the included server management tasks at a time that has been agreed upon beforehand.
A Top–Quality Client Support Service
- We will be online for you 24x7x365 to reply to any queries that you may have connected to our Site Control Panel or any of the apps that we have preinstalled on your behalf on the server. If you also need support handling server admin procedures, you can take advantage of our Optional Admin Services package, which includes backup space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation services.
An Easy–to–Navigate Help Area
Our Site Control Panel has been preinstalled for every dedicated web hosting plan. Among its features is a rather time and effort–saving integrated knowledge base that will guide you step by step on everything that you can do. The majority of educational articles also video versions which show all the actions that you can carry out in a highly illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each section of the Site Control Panel.